At Yugli, we understand that sometimes circumstances may necessitate changes to your order. While we strive to fulfill all orders promptly and accurately, we want to ensure a smooth experience for you in case of any modifications or cancellations.

Cancellations:

• You can cancel your order free of charge at any time before it ships.

• To cancel an order, please contact our customer service team by email at contact@yugli.in or phone at 8168489898 as soon as possible. We’ll do our best to accommodate your request.

   

Refunds/Return:

At Yugli, we prioritize your satisfaction. To ensure a smooth return process for defective items, we offer a full refund policy with a key step: capturing the product’s condition upon arrival through an unboxing video.

Eligibility for Return:

Products must be returned within 7 days of delivery.

Only defects present at the time of unboxing, clearly documented in an unboxing video, qualify for return. This video should showcase the product’s condition upon arrival, including any existing defects.

Unboxing Video Requirements:

The video should be unedited and continuous, capturing the entire unboxing process.

• Start the video by displaying the unopened package and the packing slip with the order number clearly visible.

• Carefully open the package, showcasing the product in its original packaging.

• Thoroughly inspect the product for any defects, highlighting them verbally and visually in the video.

  Return Process:

   

• Initiate a Return: Within 7 days of receiving your order, contact our customer service team via email at [your email address] or phone at [your phone number] to initiate a return.

• Return Approval: Our team will review your request, including the unboxing video, and provide a return authorization number (RAN) along with return instructions if the defect is verified.

• Return Shipment: Securely pack the product in its original packaging and include the RAN with your shipment.

  Refunds:

   

• Upon receiving and inspecting the returned product, we will process your refund within 36 hours.

• Refunds will be issued to the original payment method used for the purchase. Please allow additional processing time by your bank for the refund to reflect in your account.

• For any inquiries regarding our return policy, please feel free to contact us by email at contact@yugli.in or phone at 8168489898

   

Warranty and Guarantee Disclaimer:

• Please note that Yugli products are offered “as is” and without warranties of any kind, express or implied. This includes warranties of merchantability, fitness for a particular purpose, or non-infringement.

   

Our Commitment to Quality:

We prioritize providing our customers with exceptional products. To ensure your satisfaction, all Yugli products undergo rigorous testing before delivery. We are confident that you will receive a 100% functional product. However, if you encounter any issues, please don’t hesitate to contact us.

Our Commitment to You:

If you encounter any issues with your Yugli product, please reach out to our customer service team. We’ll explore all possible solutions to address your concerns and ensure a positive experience.